This Privacy Policy explains how DigiOtter collects, uses, stores, and protects information when you use our website and services. DigiOtter is a small, human-assisted service that helps international users access Chinese digital products, memberships, files, and related custom support.
By using DigiOtter, submitting a request, or communicating with us about a request, you acknowledge this Privacy Policy.
1. Scope
This Privacy Policy applies to:
- browsing our website;
- submitting a request through our request form;
- checking the status of a request through our tracking page;
- communicating with us by email or other agreed contact methods;
- receiving a quote, delivery, refund, or support response from us.
This Privacy Policy applies only to DigiOtter's own handling of data. It does not govern third-party websites, apps, payment providers, cloud platforms, or services that may be involved in fulfilling your request.
2. Information We Collect
Depending on the service you use, we may collect the following information:
- your email address;
- your request ID and order-related reference information;
- the service category you select;
- the description and details you submit in your request;
- links, file passwords, account IDs, platform usernames, membership details, or other information needed to fulfill your request;
- quote information, pricing records, payment status, refund status, and delivery status;
- delivery preferences and related fulfillment details;
- records of communications you send to us for support, clarification, or dispute handling;
- basic technical or form-submission information needed to operate the website and process requests.
For some requests, you may voluntarily provide additional information that is necessary for fulfillment. Please provide only the information reasonably needed for the request.
3. How We Use Information
We use collected information only for legitimate service and operational purposes, including:
- reviewing whether a request is feasible;
- preparing and sending quotations;
- communicating with you about clarifications, pricing, payment, delivery, or support;
- processing and fulfilling your request manually;
- delivering digital products, memberships, files, codes, links, confirmations, or other request results;
- allowing you to track the latest visible status of your request;
- handling refunds, disputes, service follow-up, and after-sales support;
- maintaining internal records needed for accounting, compliance, fraud prevention, and business operations;
- improving the clarity, reliability, and safety of our services.
We do not sell your personal information.
4. Legal and Practical Bases for Processing
We process information because it is necessary to:
- take steps at your request before entering into a service arrangement;
- perform the service you ask us to provide;
- communicate with you about your request;
- maintain reasonable business, fraud-prevention, security, bookkeeping, and compliance records;
- protect DigiOtter, our users, and third parties from misuse, abuse, or unlawful activity.
5. Request Content and Sensitive Information
Our services are manual, and a real person may need to review the information you submit in order to determine whether your request can be completed.
Please do not send:
- highly sensitive personal data that is not necessary for the request;
- government ID documents unless we explicitly tell you they are required for a specific case and you agree to proceed;
- account passwords unless a specific request absolutely requires them and you clearly understand the risk.
If you voluntarily send information that is unnecessary or unusually sensitive, we may delete it, refuse the request, or ask you to resubmit only the minimum required information.
6. Third-Party Services and Platforms
To operate DigiOtter and fulfill requests, we may use third-party providers and platforms, such as:
- email and communication tools;
- payment providers such as PayPal, Wise, or other agreed payment methods;
- cloud storage or file transfer services such as Google Drive;
- Chinese apps, websites, marketplaces, cloud storage services, or membership platforms involved in the request;
- internal business tools used to record request information, quote information, or fulfillment status.
These third parties may receive the information necessary for their role in the transaction or delivery process. Their handling of data is governed by their own policies and terms, not this Privacy Policy.
7. Payments
We do not describe ourselves as storing full payment card details directly on the DigiOtter website. Payments are generally handled through third-party payment providers.
However, we may retain limited payment-related records needed for operations, such as:
- the selected payment method;
- whether payment was completed, refunded, or failed;
- quoted totals and fee breakdowns;
- transaction reference information shared with us by the provider or by you.
8. Delivery and Request Fulfillment
To fulfill your request, we may need to use the information you provide to:
- purchase a digital product on your behalf;
- activate a premium membership using the information you submitted;
- access and download files from a source you specify;
- upload files to a delivery platform such as Google Drive;
- confirm completion of an intangible task by email;
- communicate with a seller, platform, or relevant service where necessary to complete the request.
We only aim to use the amount of information reasonably necessary to complete the service.
9. Request Tracking
Our tracking page may display selected request information associated with a valid request ID, including status, submitted details, timing information, service information, and quote-related details.
You are responsible for keeping your request ID private. Anyone with access to the relevant tracking identifier may be able to view the information exposed on the tracking page.
10. Data Retention
We keep information only for as long as reasonably necessary for:
- fulfilling your request;
- communicating with you;
- resolving disputes or support issues;
- handling refunds or post-delivery follow-up;
- keeping accounting, legal, anti-fraud, and operational records.
Retention periods may vary depending on the request type, the payment method used, the need for support follow-up, and legal or bookkeeping obligations.
When information is no longer reasonably needed, we may delete, anonymize, or stop actively using it, subject to practical backup, logging, or compliance limitations.
11. Data Sharing
We do not sell or rent personal information. We share information only in limited situations such as:
- with service providers or platforms involved in payment, delivery, storage, or communications;
- when needed to carry out the request you asked us to perform;
- when required to investigate fraud, abuse, chargebacks, security issues, or unlawful activity;
- when disclosure is reasonably required by law, regulation, legal process, or government request;
- in connection with a business transition, if DigiOtter's operations are reorganized, transferred, or sold.
12. International Data Handling
DigiOtter is operated by a small team based in China and serves international users. Your information may therefore be processed, viewed, stored, or transferred across jurisdictions, including China and other countries where our tools or service providers operate.
By using DigiOtter, you understand that your information may be transferred internationally as part of normal service fulfillment and operations.
13. Data Security
We take reasonable measures to protect information against unauthorized access, disclosure, loss, misuse, or alteration. These measures may include access controls, limited internal access, careful manual handling, and the use of established third-party service providers.
However, no website, transmission method, storage system, or third-party platform can be guaranteed to be completely secure. You use DigiOtter with that understanding.
14. Your Choices and Rights
Depending on your location and the nature of the data, you may ask us to:
- confirm whether we hold certain personal information about you;
- correct clearly inaccurate information;
- delete information that we no longer need, subject to legal, accounting, fraud-prevention, or dispute-handling needs;
- stop using certain information where continued processing is not necessary for an active request or legitimate operational purpose.
Because DigiOtter is a manual service, some requests may require us to retain certain records even after delivery or cancellation. We may also decline a request where identity, fraud-prevention, legal, or operational concerns make that necessary.
15. Children's Privacy
DigiOtter is not intended for children. We do not knowingly provide services to children or intentionally collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will review the situation.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect service changes, operational changes, legal considerations, or clarifications. The updated date shown on this page indicates the latest revision.
Continued use of DigiOtter after an update means the updated Privacy Policy applies going forward.
17. Contact
If you have questions about this Privacy Policy or would like to contact us about your information, please email us at support@digiotter.com. When relevant, include your request ID so we can assist you more efficiently.