These Service Terms explain how DigiOtter works when you contact me, discuss a request, accept a price, make a payment, or receive a completed result.
DigiOtter is a small, human-assisted service. It is not an automated platform, marketplace, or self-service checkout system. Each request is reviewed individually, and I decide whether I can help before any paid work begins.
By using the website or contacting me about a request, you agree to these Service Terms.
1. What I May Help With
DigiOtter helps people outside China with practical tasks involving Chinese apps, websites, and digital services. This may include:
- purchasing digital products or paid content;
- purchasing or activating memberships;
- downloading or transferring files;
- helping with account verification, video downloads, message forwarding, or other practical issues.
Not every request can be accepted. I may ask follow-up questions, suggest a different approach, or decline a request if it is not feasible, unclear, unsafe, unlawful, or outside what I can reasonably handle.
2. Your Request
When you contact me, please provide information that is accurate and relevant to what you want me to do. This may include links, screenshots, file passwords, product details, account identifiers, delivery preferences, or other details needed to review the request.
Please do not send passwords, verification codes, government ID documents, or other sensitive information in your first message. If sensitive information is genuinely needed, I will explain why before asking for it.
You are responsible for making sure that your request and intended use of the result are lawful and do not violate copyright, platform rules, privacy rights, or other third-party rights.
3. Price and Payment
General questions, basic advice, and checking whether I can help are free.
If paid work is needed, I will confirm what I will help you complete, the service fee, any product or third-party costs, any applicable payment processing fee, the total amount, and the payment method before anything begins.
The price may change if the request changes, if additional work is needed, if a platform or seller changes its price or terms, or if the work turns out to be materially different from what was first described. I will discuss and confirm any price change with you before continuing.
More details are explained on the How Pricing Works page.
4. Payment and Fulfillment
You only pay after the details and price have been confirmed, unless I clearly agree otherwise.
Payment may be made through an agreed method such as PayPal, Wise, or another method I confirm for the request. I may delay or cancel fulfillment if payment is incomplete, reversed, disputed, blocked, or not actually received.
After payment is confirmed, I will complete the request according to the agreed scope and send you the result through the agreed delivery method. Delivery may include links, files, activation codes, screenshots, confirmations, instructions, or another completed result.
Response and delivery times are estimates unless I explicitly agree to a specific time in writing. Delays may happen because of platform restrictions, seller response times, large file transfers, payment review, missing information, technical issues, weekends, holidays, or other practical limitations.
5. Third-Party Platforms and Content
Many requests depend on third-party apps, websites, sellers, cloud storage services, membership systems, or payment providers. I do not control those third parties.
I am not responsible for third-party outages, policy changes, account restrictions, seller behavior, future content availability, or your misuse of a delivered product, membership, file, or account-related result.
Where reasonable, I may help review a problem after delivery, but I cannot guarantee that a third-party platform, seller, or provider will cooperate, refund, replace, or correct anything.
6. Refunds and Post-Delivery Issues
Refunds depend on the agreed scope, the stage of work, whether product or third-party costs have already been incurred, whether the payment processing fee is recoverable, and whether a usable result has been delivered.
General refund rules are explained on the Refund Policy page.
If you encounter a problem after delivery, contact me through the same channel used for the request. I will review the situation and provide reasonable assistance based on the agreed scope.
7. Refusal, Cancellation, and Acceptable Use
I may refuse, pause, or cancel a request if:
- the request appears unlawful, abusive, deceptive, unsafe, or inappropriate;
- the scope changes materially from what was confirmed;
- required information is missing, inaccurate, or unreliable;
- a platform, seller, or technical condition makes fulfillment impractical;
- a chargeback, payment dispute, fraud concern, or abusive conduct occurs.
If payment has already been made, any refund will be handled according to the circumstances and the Refund Policy.
8. Limitation of Liability
To the maximum extent permitted by applicable law, DigiOtter is not liable for indirect, incidental, consequential, special, speculative, or downstream losses caused by third-party platforms, sellers, payment providers, or your own use of the delivered result.
For a specific paid request, DigiOtter's total liability will generally not exceed the amount you actually paid for that request.
Nothing in these Service Terms excludes liability that cannot be excluded under applicable law.
9. Website and Policy Changes
I may update, suspend, remove, or modify parts of the website, service descriptions, pricing presentation, or policies at any time.
I may update these Service Terms from time to time. The updated date on this page shows the latest revision. If you continue using DigiOtter after an update, the updated terms apply going forward.
10. Privacy and Contact
Your use of DigiOtter is also subject to the Privacy Policy, which explains how information is handled.
If you have questions about these Service Terms or a specific request, contact me at gabe@digiotter.com. If your question relates to an existing request, include enough context for me to identify the conversation.