These Service Terms govern your use of DigiOtter's website and services. DigiOtter is a human-assisted service that helps international users access Chinese digital products, memberships, files, and related custom support.
By using DigiOtter, submitting a request, accepting a quote, making a payment, or requesting delivery or support, you agree to these Service Terms.
1. Nature of the Service
DigiOtter is not an automated self-service platform. Each request is handled manually by our team.
Our services generally include:
- helping users buy digital products from Chinese apps or websites;
- helping users purchase or activate premium memberships;
- helping users download files from Chinese platforms or other specified sources;
- handling custom requests on a case-by-case basis.
We review each request individually, decide whether it is feasible, send a quote if we are willing to proceed, and fulfill the request only after payment is confirmed unless we explicitly agree otherwise.
2. Eligibility and Acceptable Use
You may use DigiOtter only for lawful, legitimate, and good-faith purposes.
You agree not to use DigiOtter to:
- violate any applicable law or regulation;
- infringe intellectual property, privacy, contract, platform, or other third-party rights;
- obtain unauthorized access to accounts, services, memberships, files, or content;
- engage in fraud, impersonation, deception, money laundering, sanctions evasion, or other abusive conduct;
- request content, products, or actions that are illegal, clearly high-risk, or otherwise inappropriate for our service.
We may refuse, suspend, cancel, or stop handling any request that appears unlawful, unsafe, deceptive, abusive, impractical, or inconsistent with our operating principles.
3. Request Submission
When submitting a request, you agree to provide information that is accurate, complete enough for review, and reasonably relevant to the service you want.
You are responsible for:
- submitting the correct links, account identifiers, file passwords, product details, or other required information;
- making sure you have the right to ask us to handle the relevant product, membership, file, or account-related action;
- reviewing your own request details before submission;
- responding to clarification requests when additional information is needed.
If submitted information is incomplete, inaccurate, contradictory, or unusable, fulfillment may be delayed, modified, rejected, or made impossible.
4. Review and Acceptance of Requests
Submitting a request does not guarantee acceptance.
We may:
- accept the request and send a quote;
- ask follow-up questions;
- request that you resubmit the request in a clearer form;
- decline the request entirely.
We may decline a request for any legitimate operational reason, including legal risk, lack of feasibility, unclear scope, platform restrictions, safety concerns, excessive complexity, or lack of required information.
5. Quotations
Quotes are prepared manually based on the request details available at the time of review.
A quote may include one or more of the following:
- service fee;
- cost of goods;
- transaction fee;
- other specifically disclosed costs required to complete the request.
Quotes may differ across payment methods because transaction fees differ across platforms. In some cases, we may provide separate totals for PayPal, Wise, or other supported methods.
Unless we state otherwise, a quote is based on the scope described in the request and may need to be revised if:
- the request changes;
- the source product, file, or platform changes;
- the seller or platform changes terms or price;
- the work required turns out to be materially different from what was initially described.
6. Payment
You only pay after receiving and accepting a quote, unless we clearly agree on another arrangement.
Payment may be made through one of the methods we offer for the request, such as PayPal, Wise, Alipay, Alipay+, or another method we explicitly approve.
You are responsible for:
- paying the quoted amount using the agreed method;
- reviewing any platform-side fees charged to you by your payment provider;
- making payment within any time window we communicate, if a quote depends on time-sensitive pricing or availability.
We may delay or cancel fulfillment if payment is incomplete, reversed, disputed, blocked, or not actually received.
7. Currency and Conversion
Many requests involve costs that originate in Chinese Yuan (CNY). Where applicable, we convert such costs into USD for quotation purposes.
As explained on our Pricing Rules page, we do not intend to profit from currency conversion differences in cost of goods. However, totals may still vary because of exchange rate movement, payment platform fees, or timing differences between quotation and fulfillment.
8. Fulfillment and Delivery
After payment is confirmed, we will make reasonable efforts to fulfill the request according to the quoted scope.
Delivery may occur by email and may take different forms, including:
- text delivery, such as links, codes, confirmations, or instructions;
- file delivery, such as a shared cloud storage link;
- intangible completion, such as confirming that a requested action has been carried out.
The exact delivery method may vary depending on the service type, file size, platform limitations, and the practical requirements of the request.
9. Timing and Response Expectations
Any response time, quote time, delivery time, or support time shown on the website is an estimate unless we explicitly promise otherwise in writing.
Delays may occur because of:
- weekends or holidays;
- waiting for your clarification or response;
- source platform issues;
- seller response times;
- large file transfers;
- payment review or confirmation delays;
- operational or technical constraints outside our direct control.
We will still try to communicate clearly if timing changes materially.
10. Custom Requests
Custom requests are handled on a case-by-case basis and often require more discussion than standard services.
For custom requests:
- initial submission may not be enough to define the scope;
- additional communication may be required before quotation;
- delivery format and support scope may need to be specially agreed;
- feasibility may remain uncertain until we investigate further.
We will do our best to help, but we do not guarantee that every custom request can be completed.
11. Third-Party Platforms and Content
Many DigiOtter services depend on third-party platforms, sellers, file hosts, marketplaces, cloud services, payment providers, or membership systems.
We are not responsible for:
- outages, restrictions, bans, or policy changes imposed by third-party platforms;
- seller misrepresentation, unless we have expressly assumed responsibility for verifying something beyond normal purchasing assistance;
- the future availability of third-party content after delivery;
- your own violation of third-party terms if you misuse the delivered product, account benefit, or file.
Where appropriate, we may assist with reasonable after-sales communication, but we cannot guarantee third-party cooperation or outcomes.
12. Intellectual Property and User Responsibility
You are responsible for ensuring that your request and intended use of the delivered result do not violate copyright, licensing terms, platform restrictions, or other third-party rights.
We do not grant you any ownership rights in third-party products, memberships, or files beyond whatever rights are lawfully provided by the original source.
13. Refunds and Post-Delivery Support
Refund rights depend on the service type, the stage of fulfillment, and any specific terms communicated during quotation.
General refund rules are described on our Refund Policy page and may be supplemented by the relevant service detail page.
As a general principle:
- if we cannot deliver the agreed request, a full refund may be available;
- if work has already started or been partially completed, refunds may be reduced accordingly;
- transaction fees are often non-refundable once incurred;
- some digitally delivered products or memberships cannot realistically be reversed after delivery.
Post-delivery support may be available depending on the service, but it does not guarantee that a third-party platform, seller, or provider will offer a refund, replacement, or correction.
14. Right to Refuse, Pause, or Cancel Service
We reserve the right to refuse, pause, or cancel a request at any stage if:
- the request appears unlawful, abusive, deceptive, or unsafe;
- the scope changes materially from what was quoted;
- required information is missing or unreliable;
- a platform, seller, or technical condition makes fulfillment impractical;
- your conduct toward our team is abusive or unreasonable;
- a chargeback, payment dispute, or fraud concern arises.
If payment has already been made, any refund will be handled according to the circumstances and our refund rules.
15. Limitation of Liability
To the maximum extent permitted by applicable law, DigiOtter is not liable for indirect, incidental, consequential, special, exemplary, or speculative losses, including lost profits, lost business opportunity, lost access, or downstream losses caused by third-party platforms or sellers.
Our total liability for a specific request will generally not exceed the amount you actually paid us for that request.
Nothing in these Service Terms excludes liability that cannot be excluded under applicable law.
16. Website Availability and Changes
We may update, suspend, remove, or modify parts of the website, service descriptions, forms, tracking features, pricing presentation, or policies at any time.
We do not guarantee that every part of the website will always be available or error-free.
17. Privacy
Your use of DigiOtter is also subject to our Privacy Policy, which explains how we collect, use, and retain information.
18. Changes to These Terms
We may update these Service Terms from time to time. The updated date on this page reflects the latest revision.
If you continue using DigiOtter after updated terms take effect, the updated terms will apply going forward.
19. Contact
If you have questions about these Service Terms or a specific request, please contact us at support@digiotter.com. If your question relates to an existing request, include your request ID where possible.